What is the cutoff for Christmas orders?
Orders placed by noon (PT) on Monday, 12/16 should arrive in time for Christmas.
When will my order ship?
Orders are shipped via USPS Priority Mail. Once your order has shipped, you will receive an email with your USPS tracking number. Orders usually arrive within 2 to 3 business days. Shipping rates are determined through the USPS calculator. If you have chosen "Free Shipping" (enabled when you purchase items sub-totaling $75 dollars or more) your items may arrive by either USPS First Class Mail or USPS Priority Mail, at the discretion of the warehouse.
What if it is damaged/defective?
If your order arrives damaged or defective, please let us know within 48 hours of receipt of your order and we will ship you a replacement and include a prepaid shipping label for you to return the damaged/defective merchandise.
What if it is doesn't fit?
If you did not receive the product or size that you ordered, please notify email@example.com with your order number and we will ship you the correct item. We will also include a prepaid shipping label for you to return the unwanted merchandise. If you received the item that you ordered but decide once it arrives that you need another size, please email us for a return authorization (RMA #) with two weeks of receipt and ship the item back to us with the RMA # clearly noted. Once we receive your return, we will ship you your new item.
For holiday orders, we are extending the normal return/exchange period. Please contact us by January 5, 2014 for any returns or exchanges on holiday orders.
What if I just want to return something for a refund?
Orders may be returned for refund (less shipping) within two weeks of receipt. Exchanges and returns items must be in unworn condition.
Please send returns and exchanges to:
1440 Broadway, #210
Oakland, CA 94612
What payment methods do you take?
American Express / Visa / MasterCard / PayPal
Where do your designs come from?
All Oaklandish designs are created in-house and through collaborations with local non-profits and artists. We do not accept unsolicited designs or carry designs from other brands.
We hand-print all of our gear in the heart of downtown Oakland, just steps from City Hall.
Do you have a retail store?
Yes! As of July 2011, we have a store and community center in the historic "Heart of Oakland" building at 1444 Broadway. The store carries all of our t-shirts and hoodies, as well as crafts and curiosities from local Oakland artisans. Additionally, in November of 2013, we opened at second retail location in the Dimond District at 3419 Fruitvale Avenue.
Click here for more info about our hours, plus a list of other shops that carry Oaklandish gear.
Is Oaklandish a nonprofit? And do you work for the city government?
We do lots of work with local nonprofits, but Oaklandish is actually a locally-owned, independent business. Our community work is a huge part of what we do, though, so in 2012 we became an official B Corporation.
B Corps are progressive businesses that work to solve social and environmental problems. Businesses are scored based on how they treat their employees, the environment, and the community. These certifications help customers tell the difference between the companies that are really committed to doing good, and the ones that just have clever marketing. You can see our score and read our full profile here.
Where do you find your models?
Our models are regular Townspeople — ourselves, our friends, and some particularly stylish folks we run into on the street. We think they do a good job of displaying the charm and style unique to Oakland. If you think you'd be a good addition to the site, send an email to firstname.lastname@example.org and let us know! Since we don't hire pros, the best we can offer you is free gear and a good time, but we think it's worth it.
Are you hiring?
We're always accepting applications for jobs in our retail store — especially around the holidays. If you're interested in applying, just send an email to email@example.com with the subject "Retail Sales Associate." If we've got a spot open, we can point you towards the job description. No telephone calls, please — we're terrible at checking our messages.
From time to time, we also take on interns for help with behind-the-scenes stuff. Most of our interns are local students working for school credit in art or design. If that sounds like you, send us an email with some samples of your work.
Update: we're full up on interns until the end of 2013, so check back with us in early 2014 if you're still interested in an internship!