Frequently Asked Questions
When will my order ship?
Orders are shipped via USPS Priority Mail. Once your order has shipped, you will receive an email with your USPS tracking number. Orders usually arrive within 2 to 3 business days. Shipping rates are determined through the USPS calculator. If you have chosen "Free Shipping" (enabled when you purchase items sub-totalling $75 dollars or more) your items may arrive by either USPS First Class Mail or USPS Priority Mail, at the discretion of the warehouse.
What if it doesn't fit or is damaged?
Orders may be returned or exchanged within 14 days of receipt. If you received the wrong size, please notify orders@oaklandish.com with your order number and what size you would prefer. If there is a problem with the merchandise, please let us know within 48 hours of receipt of your order and we will give you a return authorization. Exchanges and returns items must be in unworn condition.
Send returns and exchanges to:
Oaklandish Returns
1440 Broadway, #210
Oakland, CA 94612
What payment methods do you take?
Visa / MasterCard / PayPal
Where do your designs come from?
All Oaklandish designs are created in-house and through collaborations with local non-profits and artists. We do not accept unsolicited designs or carry designs from other brands.
We hand-print all of our gear in the heart of downtown Oakland, just steps from City Hall.
Do you have a retail store?
Yes! Starting in July 2011, we're opening our first store and community center in the historic "Heart of Oakland" building at 1444 Broadway. The store will carry all of our t-shirts and hoodies, as well as crafts and curiosities from local Oakland artisans. Click here for more details on the store opening. You can also find us year-round at the Saturday Grand Lake farmers' market. Also, check out these retail stores that carry Oaklandish gear.