When will my order arrive?
Please allow up to two business days processing time for your order to be shipped. Our customer service desk and warehouse hours are 9am to 5pm, Monday through Friday. Time in transit does not include processing time. Orders are shipped via USPS First Class or Priority Mail depending on the package weight or customer selection during checkout. Orders weighing less than 1lb. can ship via either method, shipping method for free shipping orders are at warehouse discretion. Domestic orders typically arrive within three business days of dispatch. Once your order has been shipped, you will receive an email with your tracking number.
International Shipping / Customs Fees for Online Orders
Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Unfortunately, these duties differ from country to country so we have no way of determining what they might be or if you will be charged an extra fee. We ship your package duties and taxes unpaid, and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. Please be aware that these charges are the customer’s responsibility and are beyond our control. We advise that you contact your local customs office for information on what these charges might be.
What if it is damaged/defective?If your order arrives damaged or defective, please let us know within 48 hours of receipt of your order and we will ship you a replacement and include a prepaid shipping label for you to return the damaged/defective merchandise.
What if it doesn't fit?
If you did not receive the product or size that you ordered, please notify firstname.lastname@example.org with your order number and we will ship you the correct item. We will also include a prepaid shipping label for you to return the unwanted merchandise. If you received the item that you ordered but decide once it arrives that you need another size, please email us for a return authorization (RMA #) within two weeks of receipt and ship the item back to us with the RMA # clearly noted. For holiday gifts, items bought online from Nov. 25, 2019 through Dec. 24, 2019 can be returned or exchanged through Jan. 31, 2020. Once we receive your return, we will ship you your new item.
What if I just want to return something for a refund?
Online orders may be returned for refund (less shipping) within two weeks of receipt. Exchanges and returned items must be in unworn condition.
Please send returns and exchanges to:
291 3rd Street
Oakland, CA 94607
What payment methods do you take?
American Express / Visa / MasterCard / PayPal / ApplePay / Amazon Pay
Where do your designs come from?
All Oaklandish designs are created in-house and through collaborations with local non-profits and artists. We do not accept unsolicited designs or carry designs from other brands.
Where do you have your shirts printed?
We screen print all of our apparel in our warehouse in the Jack London waterfront warehouse district.
Is Oaklandish a nonprofit? And do you work for the city government?
We do lots of work with local nonprofits, but Oaklandish is actually a locally-owned, independent business (and also woman and POC-owned). Our community work is a huge part of what we do, though, so in 2012 we became an official B Corporation. B Corps are progressive businesses that work to solve social and environmental problems. Businesses are scored based on how they treat their employees, the environment, and the community. These certifications help customers tell the difference between the companies that are really committed to doing good, and the ones that just have clever marketing. You can see our score and read our full profile here.
Where do you find your models? Our models are regular Townspeople — ourselves, our friends, and some particularly stylish folks we run into on the street. We think they do a good job of displaying the charm and style unique to Oakland. If you think you'd be a good addition to the site, send an email to email@example.com and let us know! Since we don't hire pros, the best we can offer you is free gear and a good time, but we think it's worth it.
Are you hiring?
We're always accepting applications for jobs in our retail store — especially around the holidays. If you're interested in applying, just send an email to firstname.lastname@example.org with the subject "Retail Sales Associate." If we've got a spot open, we can point you towards the job description. No telephone calls or visits to the stores, please!