What if I just need to make a complaint?
Please email us at firstname.lastname@example.org and we will get back to you the next business day.
Local Curbside Pickup
We now offer Curbside Pickup at our warehouse as a delivery method for online orders. Pickup orders are usually ready in 1 business day (we'll email you when your order is ready for pickup). Orders must be picked up within 14 days of receiving confirmation that the order is ready for pickup. Once you receive an email that your order is ready for pickup, please follow the guidelines below:
Please have your Order Number and ID ready when you arrive.
Pickup hours are between:
9am to 5pm, Monday through Friday at 291 3rd St. 94607. Call (510) 788-4030 with your order number when you arrive and your order will be brought out to you. If you prefer to pickup at the door, please ring the doorbell. Masks are required.
When will my order arrive?
Please allow up to two business days processing time for your order to be shipped. Our warehouse is closed on weekends and holidays, and orders are only processed on weekdays. Our customer service desk and warehouse hours are 9am to 5pm, Monday through Friday.
Time in transit does not include processing time. Orders are shipped via USPS First Class or Priority Mail depending on the package weight or customer selection during checkout. Orders weighing less than 1lb. can ship via either method, shipping method for free shipping orders are at warehouse discretion. Domestic orders typically arrive within three business days of dispatch. Once your order has been shipped, you will receive an email with your tracking number.
International Shipping / Customs Fees for Online Orders
Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Unfortunately, we are only able to estimate VAT, duties, and taxes for some shipping methods. When choosing your shipping method, you will see an estimate of duties and tax that you might be charged for some shipping methods. When choosing an estimated shipping option, in most cases we will ship your package duties and taxes unpaid. Some international addresses might provide the option to ship with duties & tax prepaid when shipping via DHL. Please be aware that these duties and tax are the customer’s responsibility and are beyond our control. We advise that you contact your local customs office for information on these charges should you have any questions.
International Orders Shipped with USPS
Once a USPS package arrives in the destination country and is processed through the facility, that is where our tracking ends. If the item is lost after this point, we are unable to offer any assistance and you should contact your local post office/customs department because the original tracking will no longer update once your order has reached the destination country.
If your package has not arrived in your country, please contact us for further assistance.
What if it is damaged/defective? If your order arrives damaged or defective, please email us a description of the problem and photos within 48 hours of receipt of your order and we will ship you a replacement.
What if it doesn't fit?
If we made a mistake and you did not receive the product or size that you ordered, please notify email@example.com with your order number, a photo of the packing slip included with your shipment, and we will ship you the correct item.
If you received the item that you ordered, but need a different size, please email us for a return authorization (RMA #) within 30 days of receipt and ship the item back to us with the RMA # clearly noted. You will have to pay for shipping the item back to us, but we will pay to ship the new item out to you.
Returns and exchanges must be shipped back to us. We cannot do in person exchanges at our warehouse location.
What if I just want to return something for a refund?
Online orders may be returned for refund (less shipping) within 30 days of receipt. Exchanges and returned items must be in unworn condition. Customers pay for the shipping back to us.
Please email firstname.lastname@example.org for return instructions.
Returns must be shipped back to us. We cannot do in person returns at any of our physical locations.
Please send returns and exchanges to:
291 3rd Street
Oakland, CA 94607
Local Returns and Exchanges for Online Orders
Please email email@example.com to request an RMA # for your return. Please ensure that RMA # is clearly labeled on the outside of your package. Returns or exchanges will not be accepted without a valid RMA #.
Drop-off hours are between:
9am to 5pm, Monday through Friday (excluding holidays) at 291 3rd St. 94607. Please ring doorbell when you arrive or call us at (510) 788-4030 and an associate will be out to help you.
We will process your return/exchange within the next few business days from receiving it.
In person returns must have an RMA # and cannot be returned to any of our store locations. These must be returned to our warehouse pickup/drop-off location (291 3rd St. 94607).
What payment methods do you take?
American Express / Visa / MasterCard / PayPal / ApplePay / Amazon Pay
Where do your designs come from?
All Oaklandish designs are created in-house and through collaborations with local non-profits and artists.
Where do you have your shirts printed?
We screen print all of our apparel in our warehouse in the Jack London waterfront warehouse district. Please email firstname.lastname@example.org if you would like to inquire about our screen printing services.
Is Oaklandish a nonprofit? And do you work for the city government?
We do lots of work with local nonprofits, but Oaklandish is actually a locally-owned, independent business (and also woman and POC-owned). Our community work is a huge part of what we do, though, so in 2012 we became an official B Corporation. B Corps are progressive businesses that work to solve social and environmental problems. Businesses are scored based on how they treat their employees, the environment, and the community. These certifications help customers tell the difference between the companies that are really committed to doing good, and the ones that just have clever marketing. You can see our score and read our full profile here.
Where do you find your models? Our models are regular Townspeople — ourselves, our friends, and some particularly stylish folks we run into on the street. We think they do a good job of displaying the charm and style unique to Oakland. If you think you'd be a good addition to the site, send an email to email@example.com and let us know! Since we don't hire pros, the best we can offer you is free gear and a good time, but we think it's worth it.
Are you hiring?
We're always accepting applications for jobs in our retail store — especially around the holidays. If you're interested in applying, just send an email to firstname.lastname@example.org with the subject "Retail Sales Associate." If we've got a spot open, we can point you towards the job description. No telephone calls or visits to the stores, please!